Regional agency Go Travel has become the latest travel company to deploy travel software firm Dolphin’s point of sale tool.
With more than 30 staff across five locations in southeast England, the introduction of the technology has enabled agency to implement a single business-wide selling system accessing low-cost, charter and GDS-sourced flights, accommodation wholesalers and car rental suppliers.
The point of sale module now forms an integral part of Go Travel’s Dolphin technology platform to streamline booking processes and eliminate the need to manually transfer data between front and back-office.
In addition to accessing airlines via Amadeus and consolidator JTA, Go Travel gains direct connections with its 12 preferred accommodation and car hire suppliers.
This removed the need for frontline staff to manually book, track and modify bookings via multiple supplier websites. All functions are now completed via a single, integrated point of sale application.
Director Mike Roberts said: “We’ve been working successfully with Dolphin’s back-office technology since 2005. Deploying an end-to-end Dolphin system was a natural next step for us and a move which has helped to radically streamline our booking processes and, as a direct result, enhance the service we offer to customers.”
Dolphin chief executive Roberto Da Re added: “Our point of sale booking solution continues to be one of our main focuses in terms of product investment.
“This has included working closely with customers to introduce a wide range of enhancements to Dolphin’s user interface and greatly extending the number of third-party travel suppliers connected to our booking engine. This investment will continue in 2013.”
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