Travelopo ordered to set record straight in Villa Parade dispute

By Travolution
By Travolution
May 9, 2014 12:07 PM GMT

Customers of Villa Parade have been advised to contact the operator to check the validity of their booking due an ongoing legal dispute with agency Travelopo.

With a case currently ongoing in the Chancery Division of the High Court in London Travelopo has been requested by the Judge hearing the case to post the following notice on its site: “The dispute means that, if you are intending to stay in any of the properties in the attached list, you need to confirm whether your booking is valid.

“The following is a list of affected properties, some of which may be rebooked through Travelopo depending on whether they remain on the market and are available.

“An earlier statement by Travelopo that bookings with Villa Parade are “void” is incorrect.”

A statement on Villa Parade’s website says: “It is a matter of public record that Villa Parade is currently in dispute with Travelopo in Court in relation to bookings and customers who have booked a small number of villas on Majorca.

“However, this dispute only affects a few properties on our website – we estimate this at around only 10% of villas. Please note that the majority of bookings with Villa Parade are secure and will be fulfilled as normal.

“This means that the vast majority of our clients are completely assured of having a wonderful time at many of our stunning villas. We are also open for new business and your booking with us remains Atol and Abta protected giving you complete piece of mind.

“In relation to the dispute with Travelopo, the facts of the matter are that we have what is known as an Interim Court Order against Travelopo.

“This Order means that Travelopo are not allowed to further invite a few members of the public who have booked holidays through us to pull out of existing contracts with Villa Parade.

“Travelopo have also been ordered by the Court to put a corrective statement on their website and via some of their social media.

“We are truly sorry if you have been affected by this dispute. Please bear with us whilst we deal with those issues on the telephone with affected customers.

“We remain committed to help those customers as a matter of priority so please be patient if you can’t get through on the telephone straight away.

“In the interests of everyone we do not feel it is appropriate to further publish details of the Court Order..”

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