Travel concierge company Ten Group is replacing in-house systems with Dolphin Dynamics’ point of sale, back-office and web service booking solution.
More than 80 global lifestyle managers will have access to the new system which will be expanded worldwide, across 16 offices and 400 staff.
Dolphin’s web service API will also be deployed to power Ten’s online booking engine.
Dolphin will provide Ten’s team with search, cost and booking services for the group’s Global Hotel Collection, along with links to hotel inventory providers, Amadeus and other flight sources.
Ten’s members will be provided with online access to travel options via a bespoke online booking engine built using Dolphin’s XML API technology.
The end-to-end solution will also incorporate reporting, workflow management and customer documentation services using Dolphin’s back office technology.
Group commercial director, Ian Swain, said: “We were looking for a technology partner with a proven track record in delivery that demonstrated an understanding of our business needs whilst of course providing the flexible technology platform we require for our discerning client base.”
Dolphin head of sales and marketing, Andy Mills, added: “Dolphin is increasingly being seen as the provider of choice for travel companies whose premium service offering requires a technology platform that enhances the selling process while delivering efficiencies and automation throughout the organisation.”
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