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Guest Post: The gains to be made from having 'Master Data Management'

The travel and tourism sector is in a state of flux as operators shift from a booking-centric view of the business, focused on acquisition, to a customer-centric approach designed to drive personalised services and more engaging customer interaction.  More »

Interview: eDreams Odigeo chief Dana Dunne

Dana Dunne, chief executive of Spanish OTA giant eDreams Odigeo, first entered the travel industry in 2009 with easyJet, but a background in telecoms means digital is “in his blood”.   More »

Expedia sells Chinese OTA stake heralding cooperation with Ctrip

Expedia today sold its 62.4% majority stake in leading Chinese mobile and online accommodation booking site booking eLong for $671 million.  More »

Barclays Travel Forum: Google tipped to enter holiday price comparison market

The investment required to establish a holidays price comparison website is a huge barrier to entry, Barclays delegates were told.  More »

SDL offers 100 language pairings on new translation system

Website translation specialist SDL has launched a new system that learns in real-time and will create algorithms for social media formats and informal languages.  More »

Accor’s ‘Big App’ strategy aims to wrestle back direct customer relationship

The Accor hotel group is poised to start rolling out its Big App solution, aiming to capture its customers on mobile by offering a better service than any OTA or other intermediary.   More »

Guest Post: Don't let the wrong choice of words hurt your e-commerce strategy

As a scriptwriter for a Travel teleshopping channel 10+ years ago, I was as guilty as anyone of using that well-worn phrase, “Something for everyone”.  More »

Big online giants leave room for niche players, says Mr & Mrs Smith

There will always be a place for the ‘niche players’ in the online travel market.   More »

Copy Ikea to stretch your brand into long-tail product, says Epteca

Iconic Swedish home furnishing retailer Ikea now makes $1 billion a year by selling food to its customers in its in-store restaurants.  More »

Princess Cruises invests in its own booking portal

Princess Cruises is ditching the Complete Cruise Solution (CCS) booking portal and investing in its own online tools after agent feedback highlighted a need for a simpler and tailored system.   More »

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