Tour operators

Infinity Tracking targets travel with real time call centre insights beta

19 Aug 2014

Phone call tracking specialist Infinity Tracking is beta testing new technology designed to enable staff to do away with generic sales scripts .........

OTAs to promote Travelife-certified hotels

15 Aug 2014

Abta’s Travelife scheme is poised to break into the OTA market. ......

Priceline revenue soars along with ad spend

13 Aug 2014

Priceline reported half-year profits up by one third to $907 million in second-quarter results, with a net quarterly profit of $576 million. ......

Tui hails 'industry leading' system as it launches Connect

13 Aug 2014

Tui Travel has launched a multimillion-pound system linking its digital, retail and call centre-booking businesses across the UK. ......

Missed online sales costing millions

13 Aug 2014

Travel companies are losing out on millions of pounds in online sales by failing to follow up on customers who abandon orders during the booking .........

Guest Post: Why customer engagement must move beyond marketing

13 Aug 2014

Nick Turner, consumer business digital lead, Deloitte on the implications of the findings of its Consumer Review for travel......

Tui's Q3 results show online summer bookings up 4%

08 Aug 2014

Tui Travel claims to be outperforming the market with a strong third quarter operating performance.......

Travelport 'bullish' as it declares UK growth ‘far from finished’

08 Aug 2014

Travelport has declared itself “bullish” on the state of the UK market despite “a softening of demand” and “far from finished” on growing its .........

Sabre cuts losses by $100m

07 Aug 2014

Sabre slashed losses by more than $100 million in the second quarter of the year.......

Adara to map out its data with visualisation tool for partners

06 Aug 2014

Travel specialist targeted marketing platform Adara is to offer clients a travel map to show them what its data tells them about what travellers .........

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