Travel agents

Half of Brits ditch social media while on holiday, claims study

20 Aug 2014

Half of Brits ditch social media while on holiday, a new survey claims. ......

Guest Post: Differentiate on social to entice last-minute holidaymakers

19 Aug 2014

Europe’s summer holiday season is already in full swing and, for travel operators, there is still time to tempt tens of thousands of families to .........

Thomas Cook partners with TrustYou for hotel quality control

19 Aug 2014

Thomas Cook is to work with TrustYou, an online reputation management firm, to subject all its hotel partners to “rigorous quality control .........

Infinity Tracking targets travel with real time call centre insights beta

19 Aug 2014

Phone call tracking specialist Infinity Tracking is beta testing new technology designed to enable staff to do away with generic sales scripts .........

Ryanair to allow flights to be paid for by PayPal

18 Aug 2014

Ryanair has struck a payment partnership with PayPal.......

OTAs to promote Travelife-certified hotels

15 Aug 2014

Abta’s Travelife scheme is poised to break into the OTA market. ......

Virtual reality content on trial at Thomas Cook

13 Aug 2014

Digital virtual reality content is being trialled for the first time by Thomas Cook at a new concept store at the Bluewater shopping centre in .........

Missed online sales costing millions

13 Aug 2014

Travel companies are losing out on millions of pounds in online sales by failing to follow up on customers who abandon orders during the booking .........

Guest Post: Why customer engagement must move beyond marketing

13 Aug 2014

Nick Turner, consumer business digital lead, Deloitte on the implications of the findings of its Consumer Review for travel......

Tui's Q3 results show online summer bookings up 4%

08 Aug 2014

Tui Travel claims to be outperforming the market with a strong third quarter operating performance.......

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