Tour operators

Phocuswright 2015: TripAdvisor and hail compromise over instant book

20 Nov 2015

Compromise helped bring on to TripAdvisor’s Instant Book platform, president and chief executive of the review giant Steve Kaufer .........

Phocuswright 2015: Travel firms’ profitability will be driven by machine learning

20 Nov 2015

Machine learning will become the single biggest factor in driving up the profitability of travel firms, the Phocuswright conference in Florida .........

Phocuswright 2015: It's vital to engage on mobile to reach customers, says Facebook

18 Nov 2015

Travel firms must engage with customers on mobile, deliver more efficient and dynamic marketing campaigns and curate brands that inspire, .........

Tui trials ‘smart’ wristband with aim of 'seamless' in-resort guest experience

18 Nov 2015

Tui Group has begun trials of a new ‘smart’ wristband to help make the guest experience in resort ‘seamless’. The Tui Smartband can be used to .........

Phocuswright 2015: Melt Content unveils new website as it prepares to celebrate the ‘Britpack’

17 Nov 2015

Specialist digital agency Melt Content has taken the wraps of a new website as it prepares to represent British travel technology specialists at .........

Guest Post: As wearables gain traction how can they elevate the travel experience?

13 Nov 2015

The launch of the Apple Watch might not have had the fanatical reaction that greeted the iPhone when it was originally launched back in 2007, .........

Guest Post: How Virtual Reality is shaping the travel sector

13 Nov 2015

Imagine jumping into a yellow cab in Times Square then abseiling down Table Mountain in Cape Town before taking in The Pyramids in Egypt, .........

WTM d-flo executive dinner: How to be good at customer service

13 Nov 2015

Put twenty senior travel executives in a room and ask them to talk about customer service best practice and what do you get? Well, Travolution .........

Guest Post: Why your customer experience needs to be Millennial-friendly

11 Nov 2015

The Millennial generation is growing up, they have jobs, pay bills and consume goods and services. And with 80 million millennial customers in .........

FLIO global airport app adds payment functionality with UK the launch market

11 Nov 2015

Global airport app FLIO has developed new in-app payment functionality enabling users to buy extras like Heathrow Express tickets and lounge .........

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